All of us at LatchWell understand how important it is to you to receive your parts FAST. Itís why over 99% of orders for in-stock products ship out the same business day when ordered before 2PM CST (Monday through Friday). With several shipping warehouses across the country, we ship your item from the nearest in-stock facility to ensure the fastest delivery possible. All of this is provided to you FREE*
All of our orders ship Monday through Friday (sorry, no shipping on weekends and holidays!). Most orders placed before 2PM CST will leave our warehouse the same day. Orders placed after 2PM CST will usually ship out the next business day.
Shipping to the Continental 48 US States
Free Ground Shipping! (4-6 business days) Most of our products ship via either UPS Ground or USPS First Class mail. Utilizing our multi-warehouse advantage, this option gets over 90% of our shipments into the customer's hands within 4 business days (and the rest within 6 business days).
Expedited Shipping! (2-4 business days) Need it quicker? Our expedited shipping option means your package will ship via air (as opposed to ground), so you can expect a speedy delivery within 2-4 business days for in-stock items. Oversized, custom made, and special order items are not eligible for expedited shipping.
Express Shipping! (1-2 Business Days) Need your purchase to arrive ASAP? No problem! Our express shipping option means you can expect to have your order in your hands within 1-2 business days for in-stock items. Oversized, custom made, and special order items are not eligible for expedited shipping.
Shipping to PO Boxes
Please remember that UPS is unable to deliver to a Post Office Box. If you require your order be shipped to a PO Box, please contact Customer Service to verify that your order is eligible for USPS shipping. Shipping to a PO Box for a non-stock item will delay your order an additional 5-7 business days. Any item weighing over 3 lbs. will ship via UPS and is not eligible for USPS shipping.
Shipping to Alaska and Hawaii
Additional charges will apply when an order is placed shipping to Alaska or Hawaii. We only offer ground shipping to Alaska and Hawaii. Shipping prices vary with size and weight, and will be calculated in checkout. Shipping times range from 5-12 business days, and oversized or special order items cannot be shipped to Alaska or Hawaii. Expedited and express shipping options are also not available when shipping to AK or HI.
APO / FPO & US Territories
Unfortunately, we are unable to offer shipping to APO or FPO boxes. We are also unable to ship to Puerto Rico, Guam, or any other non-state US territory.
International Shipping (Outside of the USA)
LatchWell has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. Your items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery
Local Pickup Options
PartsProsí retail store, corporate office and customer service call center is located in Lafayette, Louisiana. We also use multiple shipping and distributor warehouses in Arizona, Virginia, Pennsylvania, and Texas. Most of our LatchWell parts are available for local pickup at our retail location in Louisiana. Please contact us before traveling to our retail location to confirm your order is available for local pickup.
Out of Stock Items
On rare occasion, human error may cause an item that is out of stock to be displayed as in stock. When this happens, we do everything possible to still fill your order in a timely manner. Usually, we are able to have the manufacturer ship your order directly to you to prevent delays in shipping time. Other times, we may have to have the part shipped to our main offices, where we will turn around and ship it to you. This usually only causes a 3-4 business day delay in shipping.
As you can see, we take great pride in our customer service, and this goes hand in hand with our high standards for shipping and handling. Getting your order processed in a timely manner and getting your shipment into your hands fast are our ultimate goals. Our staff is dedicated to achieving these goals!
*Free shipping only applies to ground shipping within the Continental 48 United States.